1.   To limit the total number of people occupying the booked property to that stated on the Booking Form and at all times to ensure that the number does not exceed that stated as its maximum capacity, including all children and infants not sleeping in the cot provided.

2.   If taking advantage of the special discount for couples, not to use or disturb the surplus beds, or to use or disturb more linen or towels than would reasonably be considered appropriate for two people.  Additional occupants, as evidenced by use of beds, linen and towels, will be charged at a minimum of £25 per person per night for the full duration of the let. 

3.   To pay a non-refundable 25% deposit to confirm the booking, and to pay the full balance due not less than one month before the start of the booked period. If a booking is made less than one month before the start of the holiday, the full amount due is payable immediately to confirm the booking. The Owners reserve the right to refuse entry if full payment has not been received, and to cancel the booking and offer the property for re-let if full payment is not received one month prior to the start of the booked period.

4.   To notify any cancellation in writing as soon as possible and pay any monies due under Clause 2. If the accommodation can be re-let for the booked period at the full rate, a refund will be made of the full amount paid, subject to deduction of a £50.00 administration fee. In other circumstances the party named on the booking form remains liable for the full cost of the booking, although a partial refund may be made at the Owners' discretion. To safeguard against cancellation costs and other unforeseen eventualities we strongly recommend guests arrange some Holiday Cancellation Insurance, suggestions for which can be provided on request, or viewed by clicking one of these links:

5.   To vacate the property by 10.00am on the final day of let, unless otherwise agreed. (Incoming guests may arrive from 4.00pm onwards)

6.   To use the property solely for its purpose as self-catering holiday accommodation and to accept the Owners' right to refuse entry to the property to any person considered unsuitable to take charge.

7.   To keep any pets under strict control at all times and to accept liability for any damage or soiling caused by them.  Furthermore, dog owners agree that they will not:

• leave their dog(s) alone at any time in or near the accommodation

• allow their dog(s) to foul any mown or strimmed grass areas in or around Craobh Haven

• allow their dog(s) onto any of the furniture in the cottage

• allow their dog(s) into any of the upstairs rooms or the bathroom, or into the bath

•  use the washing machine or tumble drier for any dog towels, equipment or bedding

8.   To take reasonable care of the property throughout their stay, to leave it clean and tidy, with full inventory, and to reimburse the Owners for any extra cleaning, breakages, loss or damage.  

• The named person confirming the booking takes responsibility for minimising the fire risk in a normal domestic situation, as required by the Fire (Scotland) Act 2005.

• Ordinary domestic cleaning of the cottage after departure is included in the rental cost, but exceptional dirt, staining or contamination requiring specialist or commercial cleaning will be charged additionally at cost.  This includes food or other substances not cleaned from carpets and other furnishings at the time of spillage, candle wax (guests should not use candles except during a power cut), and dirt or hairs deposited by pets.

• Any items found to be broken or malfunctioning on arrival or during the course of the stay should be reported immediately to the Owners using the free phone facility provided

9.   That the Owners shall not be held responsible or liable for any accident, loss or mishap to persons or property whilst on or using the premises, or for any illness or injury arising from any cause whatsoever.

10.   To accept that should the property become unavailable or unsuitable for letting subsequent to booking through any cause, the Owners' liability shall be limited to the amount of any rent paid.

11. To allow the Owners or their agents access to the property at all reasonable times.